WHOLESALE INQUIRIES:
- As an experienced horn producer for years, we are happy to fulfill wholesale orders with competitive price and high quality products. We would love to hear from you if you have any wholesale inquiries. Please feel free to contact us at any time for more information.
How can I get wholesale price?
- Please send us your order request with all needed information. We will calculate and send you price. The more you order, the better price you will get.
How can I place orders?
- Please send us your design or the code list of your interested items on our website to pxvinhii@gmail.com for quotation. After receiving your quotation request, we will get back to you and if you agree with the price, you can place an order with us.
What is your MOQ?
-Natural color: 10 pcs/sets of each design
- Lacquered color: 10 pcs/sets per color of each design
- Dyed horn color: 10 pcs/sets per color of each design
Can I place custom orders?
- Yes, you can. Please contact us for more details.
How many colours can you make?
- With Natural Horn color: Depends on the horn materials, but you can request from some basic natural horn colors: black, white, brown, light brown, black with white grain, grey matt
- With Lacquer color: All colors available.
- With Dyed horn color: Black, dark brown
Please Note: The color of the products on this website is only the recommended, we can change to another color according to your requirements
Can I cancel my order? What is your cancellation fee?
- Yes. All orders canceled after production has begun will incur a cancellation fee of 50% of the total order value.
What is your payment term?
- A deposit of 50% of the total order value is required to process your order. The rest of the total value plus shipping cost and other charges (if applicable) must be paid before we ship the order to you.
What methods of payment do you accept?
- We accept payments via Cash, Western Union, PayPal, Payoneer.
Do you charge sales tax?
- No. We do not charge sales tax on any orders.
What is your delivery time?
- Delivery time depends on your order size, it normally takes 2 to 4 weeks, depending on the size of your orders and also how many styles do you order in total. There may be delays due to high volume times, so please plan ahead and order as early as possible.
What shipping carriers do you use? Do they have tracking information?
- To ensure that your orders arrive safely and promptly, we partner with extremely reliable shipping carriers, offering express air service with state-of-the-art tracking system such as USPS, DHL or FedEx, UPS...
- As soon as your package is shipped, you will receive an email notification confirming the shipment along with the tracking number. You can track your order online by then.
What are your shipping rates?
- After confirming your order, we will calculate shipping rate and keep you informed. We take it for sure that our shipping rates are very reasonable due to our long-time partnerships with the shipping companies.
Am I responsible for import taxes, duties and fees in my country?
- Yes, all import taxes, duties and fees incurred in your country are your responsibility. You are encouraged to contact your local customs bureau to inquire about possible import taxes and other charges
What is your returns policy?
- We accept returns in case of our errors, such as defective or wrong items, within 10 days after the date of receipt.
