1. Wholesale Inquiries
We are pleased to fulfill wholesale orders at competitive prices. Our extensive experience in crafting exquisite buffalo horn jewelry and decor allows us to provide exceptional value. If you have any wholesale inquiries, please feel free to contact us at any time for more information.
2. How can I get wholesale pricing?
To receive wholesale prices, please submit your order request along with all necessary details. We will calculate the pricing for you. Remember, the more you order, the better the price!
3. How can I place an order?
To place an order, please send us your design specifications or the product codes of the buffalo horn items you’re interested in to pxvinhii@gmail.com. After we provide a quotation, you can confirm your order.
4. What is your Minimum Order Quantity (MOQ)?
From 10 pieces/sets of each design
5. Can I place custom orders?
Yes! We welcome custom orders. Please contact us for further details and to discuss your specific requirements.
6. How many colors can you produce?
- Natural Horn Colors: We offer a range of basic colors including black, white, brown, light brown, black with white grain, and grey matte.
- Lacquer Colors: All colors are available.
- Dyed Horn Colors: Available in black and dark brown.
(Please note that the colors displayed on our website are recommendations; we can accommodate color requests as needed.)
7. Can I cancel my order? What is your cancellation fee?
Yes, you can cancel your order. However, any cancellations made after production has begun will incur a cancellation fee of 50% of the total order value.
8. What are your payment terms?
A deposit of 50% of the total order value is required to initiate processing. The remaining balance, along with shipping costs and any applicable charges, must be paid prior to shipment.
9. What payment methods do you accept?
We accept payments via Cash, WU, PayPal, and Payoneer.
10. Do you charge sales tax?
No, we do not charge sales tax on any orders.
11. What is your delivery time?
Delivery times vary based on order size, typically ranging from 2 to 4 weeks. Larger orders or multiple styles may take longer, especially during peak seasons. Please plan ahead and order early.
12. What shipping carriers do you use? Do they provide tracking?
To ensure safe and timely delivery, we use reliable shipping carriers, including USPS, DHL, Yun, and UPS. Once your package is shipped, you will receive an email confirmation with tracking information to monitor your order's status online.
13. What are your shipping rates?
After confirming your order, we will calculate and inform you of the shipping rates. Our long-standing partnerships with shipping companies ensure that our rates remain competitive.
14. Am I responsible for import taxes, duties, and fees in my country?
Yes, all import taxes, duties, and fees incurred in your country are your responsibility. We recommend contacting your local customs bureau for information on possible charges.
15. What is your returns policy?
We accept returns for errors on our part, such as defective or incorrect items, within 10 days of receipt.
